Terms of service
1. Introduction
Welcome to our Jewellery Shop App. By accessing or using our app (for both online and offline purchases), you agree to comply with and be bound by the following terms and policies. Please read them carefully before using our services.
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2. Products & Pricing
All jewellery items (gold, silver, diamond, and other materials) are subject to availability.
Prices may vary based on market rates, especially for gold and silver.
Making charges, GST, and other applicable charges will be clearly mentioned.
We reserve the right to change prices without prior notice.
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3. Orders & Payments
Online Orders
Orders placed through the app must be paid via available payment methods (UPI, cards, net banking, etc.).
Orders will be confirmed only after successful payment.
Offline Purchases
Customers can place orders in-store and may use the app for billing, tracking, or records.
Advance payment may be required for customized jewellery.
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4. Shipping & Delivery
We provide Pan-India shipping.
Delivery timelines may vary depending on location and product availability.
We are not responsible for delays caused by courier partners or unforeseen circumstances.
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5. Return, Exchange & Cancellation Policy
Returns are accepted only for manufacturing defects or wrong product delivery.
Exchange is allowed within a specified period (e.g., 7 days) with original invoice.
Customized or personalized jewellery is non-returnable.
Cancellation is allowed before dispatch only.
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6. Refund Policy
Refunds will be processed through the original payment method.
Processing time may take 5–10 working days.
In case of offline purchases, refunds may be issued via bank transfer.
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7. Warranty & Authenticity
All products come with a guarantee of authenticity.
Gold and silver jewellery will be hallmarked as per government standards.
Warranty (if applicable) will be mentioned per product.
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8. User Responsibilities
Users must provide accurate personal and payment information.
Misuse of the app or fraudulent activities will lead to account suspension.
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9. Privacy Policy
We respect your privacy and protect your personal data.
Information collected (name, phone number, address, payment details) is used only for order processing and customer service.
We do not sell or share your personal data with third parties without consent.
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10. Intellectual Property
All content in the app (images, logos, designs) belongs to our brand.
Unauthorized use or